Question 1

My country is very hot in the summer, does this impact performance?"

Accepted Answer

You are able to manually calibrate TAURI in TAURI settings and going to develope option to select manual or auto calibration.d a new question?

Question 2

How accurate is the Infrared Sensor?

Accepted Answer

+/- 0.3 degree Celsius.

Question 3

What is the recommended detection distance?

Accepted Answer

0.5 to 1 meter.

Question 4

How long does it take to scan?

Accepted Answer

within 1 second.

Question 5

How many people can it detect one time?

Accepted Answer

1 person at a time.

Question 6

If there are groups of people trying to enter, will it slow-down the line of people entering?"

Accepted Answer

Yes, it would, people would still need to enter one by one.

Question 7

Is the unit able to detect people of different heights (e.g. children, adults 3’ to 6.5’)?"

Accepted Answer

There’s a visible sensor and a camera that will show your face through the LCD screen. From there you can see your head and also temperature.

Question 8

Is there a specified height the product should be placed?

Accepted Answer

There is a camera in the tablet; as long as you can see your face in the screen, it will show.

Question 9

How about people with head scarf? What point of the head is measured.

Accepted Answer

Need to place head within 0.5 meter from the sensor for accurate reading.

Question 10

Are there any data/tests available regarding the accuracy of this unit?

Accepted Answer

The accuracy is at 0.3 degree Celsius which is provided by our component manufacturer located in Germany.

Question 11

How many people per hour can pass through?

Accepted Answer

Around 1800 person per hour.

Question 12

Is there a chance it will overheat?

Accepted Answer

It can get heated up upon long term use, but we have heat dissipation design to withstand this.

Question 13

Is there a document from to explain that the measurement of the temperature is not affected by a person who just exercised or drank hot beverage (elevate body heat)?

Accepted Answer

No, the sensor detects actual physical temperature. Usually when this happens, you need to do an independent check with that person.

Question 14

Does the device need a special configuration?

Accepted Answer

Right now it’s just plug and play, no special configuration required.

Question 15

Is the temperature is affecteded by a person who just exercised or drank hot beverage (elevate body heat)?

Accepted Answer

The sensor only detects the current state of the body temperature, therefore, if they have exercised and their body heat have gone up from their normal temperature, TAURI would measure the current state of the body.

Question 16

Can movies be shown on TAURI?

Accepted Answer

After TAURI 3.0 or above, there will be movies and play list being able to show when it detects no one is infront of TAURI.

Question 17

Is it possible to show on dual screen?

Accepted Answer

When you connect TAURI through HDMI to another screen, both screens would show the same contents. Please note that this function is not on TAURI 7, since it does not have an HDMI.

Question 18

How many records can it store?

Accepted Answer

Around 5000 faces photos can be stored.

Question 19

Will an error message come up in case the sensor is not able to read the temperature correctly (e.g. person too far away / does not get captured, or temperature is not in a specific range)?"

Accepted Answer

When a face is captured, there would be a green box stating TAURI has identified the face that is being scanned. If there are no green box around the faces, it means that the person is not being detected.

Question 20

How to use TAURI integration feature?

Accepted Answer

Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.

Question 21

Can it work outside undercover?

Accepted Answer

TAURI is designed for indoor purposes and not for Outdoor, no direct sunlight should be pointed towards TAURI.

Question 22

How to use TAURI integration feature?

Accepted Answer

Go to TAURI Settings, continously tap on TAURI logo, it would enter to developer option, on API, you can put your server URL in TAURI, it would send the temperature reading, mask status time and date log/ information sent to your designated server.

Question 23

How do I setup door relay?

Accepted Answer

Support

Welcome to the official TAURI support page - get answers to the most common questions here.

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